FAQ'S

How do I place an order?
Just browse our store, add your favorite items to the cart, and proceed to checkout. You can pay securely using our available payment methods.

I just placed an order, when will it ship?                                                               

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@scalpglowprokl.com

Can I change or cancel my order?                                                                           

We allow you to make changes or cancel your order with out any penalty fee, you must cancel or change your order before it get shipped out , if the item is already shipped out , please kindly follow the refund or return policy to get full refund .

 What if my item arrives damaged or defective                                                   

Don’t worry — if your order arrives damaged, defective, or incorrect, please contact us within 24 hours after receiving with a photo, and we’ll make it right.

I am not in love with my order, can it be returned? What if there is an issue?  
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I have entered an incorrect address what do I do now?                                       
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at <store email> If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?                                                                                
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

How can I contact customer support?                                                                   
You can reach us anytime at info@scalpglowprokl.com or through our Contact Us page. We usually reply within 24 hours.